Use one Kuaimiao account across your devices
Use a unique password and review your current plan's device rules.
Protect your account
Use a unique password and review your current plan's device rules. Share only the diagnostic details support needs. Remove passwords, verification codes, payment details and private URLs from screenshots.
Install, then sign in
Follow the platform's installation prompts. Read any system VPN permission request, then sign in with your existing account. Device limits depend on your plan.
Make the problem reproducible
Write down your platform, system and app version, network type, route, error text and approximate time. Note whether all sites fail or just one. This is more useful than a screenshot saying only that the VPN is connected.
Help
For an easier connection, every day.Back to blog